Shipping policy
Where we ship: We currently deliver across India only.
Order processing: Orders are processed and dispatched from our warehouse within 1–2 business days. Orders placed on weekends are dispatched the following Monday.
Delivery timelines (after dispatch):
- Most locations: 5–8 business days
- Remote or hard-to-reach pincodes: delivery may take up to 15 business days, depending on the courier partner serving your area
Delivery charges: Shipping is calculated at checkout based on your order. Orders above Rs. 750 qualify for free delivery; orders below Rs. 750 carry a flat delivery charge of Rs. 75. The exact amount is always shown in your order summary before you pay.
Order tracking: Once your order ships, we'll add the tracking details to your order and send them to your email. If you don't receive tracking within a couple of days of dispatch, contact us at cartflowly@gmail.com and we'll help.
Our courier partners: We ship via trusted carriers including DTDC, Blue Dart, and Ecom Express. The carrier for your order is chosen based on serviceability to your pincode.
When your parcel arrives: Please inspect the package before accepting it. If it looks damaged or tampered with, refuse delivery or accept it marked "Damaged," and contact us the same day at cartflowly@gmail.com. We also recommend recording a short unboxing video — it makes any damage claim quick and easy to resolve.
Failed or refused delivery: If a parcel can't be delivered because of an incorrect address, an unavailable recipient, or refusal to accept it, the parcel is returned to us. In these cases, the shipping costs already incurred are non-refundable and will be deducted from any refund due.
Delays beyond our control: Occasionally a shipment is delayed in transit due to weather, courier backlogs, festivals, or other factors outside our control. In rare cases, resolving a transit issue can take the courier up to 45 days. We don't control courier operations once a parcel leaves our facility, but we'll always help you follow up. Please keep an eye on your tracking link for the latest status, and reach out anytime — we're here to help.