Refund policy
We want you to be happy with your order. Because we work hard to keep prices low and dispatch quickly, our returns are focused on making sure you receive your product in perfect condition — here's exactly how it works.
Damaged, defective, or wrong items: If your order arrives damaged, defective, or incorrect, we'll make it right with a replacement or refund. To raise a claim:
- Contact us within 48 hours of delivery at cartflowly@gmail.com
- Share a clear unboxing video (recorded while opening the sealed parcel) along with photos of the issue.
Once we verify the issue, we'll arrange a replacement or refund. The unboxing video is required for all damage and defect claims — we strongly recommend filming one as you open every order.
Missing items: If something is missing from your order, tell us within 48 hours of delivery and we'll refund or replace the missing item once confirmed.
Return shipping: For approved returns, the item must be sent back to us unused, undamaged, and in its original packaging. Return shipping is arranged by the customer; we recommend a tracked service. Refunds are processed within 7 days of us receiving and inspecting the returned item.
Please note — the following are not eligible for return or refund:
- Products that have been used, opened, or damaged after delivery
- Electronic products (these cannot be returned once delivered — please inspect carefully at the time of delivery)
- Items marked non-returnable in the product description
- Change-of-mind requests after the order has shipped
Order refused at delivery: If a parcel is refused or returned undelivered, the forward and return shipping costs are deducted before any refund is issued.
Refunds are made to your original payment method within 7 days of approval.